---
title: We’re still figuring out self-checkout  - The Hustle
description: You know it’s not perfect if they’re making comedy sketches about it.
image: https://hs-sbup.thehustle.co/hubfs/The%20Hustle%20News/Assets/Images/1330145838-HS-News-Brief_2022-09-23T005854.121Z.webp
---

# We’re still figuring out self-checkout

![Jacob Cohen](https://thehustle.co/wp-content/uploads/2021/01/IMG_5670-1-modified-768x768.png?width=48&height=48&name=IMG_5670-1-modified-768x768.png) [Jacob Cohen](https://hs-sbup.thehustle.co/author/jacob-cohen) [Jacob Cohen Twitter profile ](https://twitter.com/ImJacobCohen)

Published:  September 23, 2022

Updated:  October 11, 2023

There are few things more awkward than a self-checkout machine announcing to the whole store that you’ve placed an “unexpected item in the bagging area,” requiring a human worker to remedy the situation.

![We’re still figuring out self-checkout](https://hs-sbup.thehustle.co/hs-fs/hubfs/The%20Hustle%20News/Assets/Images/1330145838-HS-News-Brief_2022-09-23T005854.121Z.webp?width=595&height=400&name=1330145838-HS-News-Brief_2022-09-23T005854.121Z.webp)

Even as [two-thirds](https://www.wsj.com/articles/more-self-checkout-is-coming-no-matter-how-much-you-hate-it-11663112381?mod=hp_lead_pos13) of shoppers say the machines have failed them, food retailers are adding [more tech](https://thehustle.co/09202022-groceries/) to the in-store grocery experience, with self-checkout front and center.

- Self-checkout accounted for 30% of US grocery transactions in 2021, up from 18% in 2018.
- Some chains, like Walmart, Kroger, Dollar General, and Albertsons are testing self-checkout-only stores.

The machines, with $14k-$40k price tags, can cut costs for retailers and may be necessary — grocery employee turnover was 48% in 2021. It also offers customers some extra speed and reduced human interaction.

We, for one, are pro-self-checkout because of the [hilarious](https://www.youtube.com/watch?v=8-cV68JmpiI) comedy sketches it has [inspired](https://www.youtube.com/shorts/HWw2X5fB_eM).

Topics: [Grocery](https://hs-sbup.thehustle.co/tag/grocery) [Ecommerce And Retail](https://hs-sbup.thehustle.co/tag/ecommerce-and-retail) [Food](https://hs-sbup.thehustle.co/tag/food)

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  ### Investors in search of greener pastures look to lab-grown meat

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